AT&T Synapse Uživatelská příručka stáhnout pdf (Strana 262)

Troubleshooting 262

Synapse User’s Guide

Deskset Troubleshooting

For more information about the corrective actions recommended in this troubleshooting section, see the Synapse

Administrator’s Guide at

www.telephones.att.com/synapseguides.

Symptom Probable Cause Corrective Action Deskset Troubleshooting

Deskset does not work at all. There is no power to the

device.

 Ensure the AC plug is plugged into an electrical outlet not

 Verify that the AC power outlet has power, such as

plugging in some other AC device. If nothing works,

contact an electrician or use another power outlet.

 Verify that the DC plug is plugged into the DC 5.1V jack

on the bottom of the Deskset labeled .

Deskset screen displays

Network Down.

The Ethernet cable is

unplugged.

 Ensure that one end of the Ethernet cable is plugged into

the Ethernet port beneath your Deskset labeled .

 Check that the other end is plugged into your office LAN.

 Confirm that the Ethernet port light next to the Ethernet

port on the bottom of the Deskset turns green. If it does

not, unplug the cable and plug it in again.

 If the Deskset still does not synchronize, there may be a

problem with the office network. Reset or restart the

router/server.

My PC is slower now that I

have connected it to the LAN

through the Deskset.

A computer connected

through the Deskset will be

limited to 100 Mbits/s.

 Use separate Ethernet connections for the Deskset and

the computer so that the computer can take advantage of

the network’s greater bandwidth.

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AT&T Synapse Uživatelská příručka Strana 262