AT&T Synapse Instalační příručka stáhnout pdf (Strana 115)

Synapse Installation Guide Back to Contents

Troubleshooting 114

Some devices did not update after using .

The Outgoing Caller ID option does not appear on the Extension Basic Settings page of the

administrator WebUI.

Probable Cause Corrective Action

Did not allow enough time for

software to update due to a

slow Internet connection.

 Wait 30 minutes, then check whether additional

devices have been updated. If devices are still

being updated, then the Internet connection is

slow and you must wait for all the devices to

complete the update process.

 If the update has failed (you see a failure

message), retry . Allow sufficient

time for the upgrade process to complete. You

may prefer to schedule a system update to take

place overnight.

 Update individual devices manually either

through the front panel or through the WebUI for

that particular device.

 Power cycle each device that did not get

upgraded. Unplug the power cord and plug it

back in. As each device reboots, it automatically

updates (if it detects updated software in the

system).

If you are using the WebUI to upgrade the

device, ensure that you log on using that

device’s IP address.

Probable Cause Corrective Action

A DID number has not been

assigned.

 Assign a DID number to the extension.

a. Log on to the WebUI as administrator and

click System Settings, then Direct Inward

Dial, then DID Assignments.

b. In the Destination column, select the

desired extension as the destination for a DID

Number.

c. Click .

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AT&T Synapse Instalační příručka Strana 115