AT&T Synapse Instalační příručka stáhnout pdf (Strana 110)

Synapse Installation Guide Back to Contents

Troubleshooting 109

T1 Gateway Indicators

I cannot make or receive phone calls and the T1 Gateway SYN/ACT LED is GREEN.

I cannot make or receive phone calls and the T1 Gateway RAI/LOF/LOS LED is YELLOW.

I cannot make or receive phone calls and the T1 Gateway RAI/LOF/LOS LED is RED.

Probable Cause Corrective Action

There are no T1 channels

available to make the call.

 Check the T1 trunk configuration.

a. Log on to the WebUI as administrator, click

System Settings, then T1 Settings.

b. Verify that Number of Voice Channels and

Lowest Voice Channel have been

configured correctly according to your T1

service.

c. Click Trunk Reservation and verify that the

assignments are correct.

Probable Cause Corrective Action

The Yellow Alarm is a

Remote Alarm Indication.

Telephone equipment outside

of your Synapse system is

sending an alarm that signals

that it is receiving unreliable

signals.

1. Check the T1 Settings to confirm that the

configuration parameters (Signaling type,

Buildout) correspond to the service provider’s.

2. If the problem remains, contact your T1 service

provider.

Probable Cause Corrective Action

The Red Alarm indicates Loss

of Frame. A signal is present,

but its pattern cannot be

interpreted.

There is an error in the signal

from the service provider.

1. Check the T1 Settings to confirm that the

configuration parameters (Signaling type, Build

out) correspond to the service provider's.

2. If the problem remains, contact your T1 service

provider.

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AT&T Synapse Instalační příručka Strana 110