AT&T CentreVu CMS Administration Specifikace stáhnout pdf (Strana 251)

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101

Task: administering exceptions CentreVu CMS Administration

Reference: real-time exceptions log 8-55

• Information about an activity that has fallen outside of the

exception conditions you set. Thus, for a peg count exception, the

exception record shows the occurrence threshold you set, even

though the number of occurrences may be substantially greater.

For a timed exception, the exception record shows the time limit

you set, not the actual duration of an occurrence.

• The real-time exceptions log holds up to 100 exception records.

As each new exception occurs,

CentreVu

CMS adds a new record

to the log. If the log already contains 100 records,

CentreVu

CMS

deletes the oldest exception record from the log at the same time

that it adds the new exception record.

• The log simultaneously displays exception records for all

elements of the ACDs for which you have exceptions permissions,

regardless of whether the exceptions involve agents, splits or

skills, trunk groups, VDNs, or vectors. You cannot select

exception records for just one item, such as VDNs or vectors.

However, you see exception records on only the ACD elements,

such as splits or skills, for which you have exception permissions.

See “Task: assigning user permissions” for more information.

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