AT&T CentreVu CMS Administration Specifikace Strana 207

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Task: administering exceptions CentreVu CMS Administration
Administering split/skill exceptions 8-11
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Administering split/skill exceptions
Prerequisites
To administer exceptions for skills, your company must have purchased
EAS. This feature is not needed to administer exceptions for splits.
Steps
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1 From the controller window, select Tools | Commands | Exceptions.
The Exceptions selector window opens.
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2 In the ACD field, select the ACD for which you want to administer split/
skill exceptions.
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3 Select Operations | Split/Skill Exception Administration.
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