AT&T CentreVu Custom Reports Manuál s instrukcemi Strana 57
- Strana / 118
- Tabulka s obsahem
- KNIHY
- 555-233-757 1
- July 2001 1
- Checklist for removing a user 2
- Contents 5
- Why another instruction book? 9
- We wrote this book for you! 9
- How to use this book 11
- ENTER to save 12
- Security concerns 13
- Trademarks and service marks 14
- Related books 14
- Tell us what you think! 15
- How to order more copies 16
- How to get help 17
- Managing trunks 19
- Adding trunk groups 22
- Setting up night service 27
- Hunt Group screen 28
- ENTER to save your changes 29
- Console Parameters screen 31
- 01A0702 34
- How do night service types 35
- Managing announcements 37
- Adding announcements 38
- Recording announcements 40
- Deleting announcements 43
- Backing up your announcements 44
- VAL Manager 45
- Managing hunt groups 47
- Setting up hunt groups 48
- ENTER to save your work 50
- RETURN, where n is 51
- Call distribution methods 55
- Managing vectors and VDNs 57
- What are vectors? 58
- Vector Directory Numbers 70
- Using reports 73
- RETURN 75
- ENTER to remove the report 78
- Analyzing report data 79
- Using attendant reports 79
- Trunk group reports 82
- Measuring call center 86
- RETURN 88
- Using security reports 89
- Planning a call center 92
- Write this vector: 94
- ■ BCMS Vu Software User Guide 101
- Understanding call centers 102
- Glossary 103
- Issue 3 July 2001 105
- 94 Issue 3 July 2001 112
- 96 Issue 3 July 2001 114
- We’d like your opinion 115
- ■ detailed curriculum maps 117
- TELL US WHAT YOU THINK 118
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