AT&T DEFINITY Remote Port Security Device Technické informace stáhnout pdf (Strana 281)

100

101

CallMaster PC

Issue 7 June 2001

8-3

CallMaster PC

CallMaster PC, a software application used with the DEFINITY ECS, gives Call

Center agents and supervisors the ability to access and control their CallMaster or

CallMaster II telephone sets through a Microsoft Windows™-compatible PC. If

Call Center employees use Remote Access software such as Norton

pcANYWHERE

software or Microcom’s Carbon Copy Plus™ for Windows, or

similar software that allows applications to run on their PC from a remote location,

their system might be susceptible to toll fraud, as follows:

An agent dials in from home, provides a password (if required), and may then use

any software, including CallMaster PC, on the remote computer. If a hacker can

crack the password for the remote software, he or she can access the remote

computer, run the victim’s CallMaster PC on it, and set up a conference call

between the hacker’s phone and another phone, at the company’s expense.

Security Tips

Warn customers with Remote Access software that they must administer the

software’s password protection to prevent unauthorized access to the computer,

and they should change the password frequently.

For additional information, refer to the CALLMASTER PC User’s Guide (shipped

with the unit; not available from the Publication Center), and the documentation

for any Remote Access software you use.

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